Privacy Policy

Dear Gardening Enthusiast,

At Flower Harvest Shop, we believe that creating your dream garden should be a joyful and hassle-free experience from start to finish. Just as we’re committed to providing you with the highest quality plants, bulbs, and gardening supplies, we’re equally dedicated to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at flower-harvest.com or make a purchase from us.

1. Information We Collect

To provide you with the best possible gardening shopping experience, we may collect the following information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account
• Payment Information: Credit/debit card details (processed securely by our PCI-DSS compliant system) or PayPal information
• Garden Preferences: Information about your gardening interests and purchase history
• Technical Data: IP address, browser type, device information, and pages visited on our site
• Communications: Records of correspondence when you contact our customer care team

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders for our plants, bulbs, and gardening supplies
• Provide customer support and respond to your inquiries
• Improve our website, products, and services to better serve gardening enthusiasts
• Send you information about new gardening products, seasonal planting advice, and special offers (only with your consent)
• Prevent fraudulent transactions and enhance the security of our website
• Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

• Service Providers: We work with trusted partners who assist us in operating our website, processing payments, and delivering your gardening supplies. These providers only receive the information necessary to perform their specific functions.
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your privacy and security are as important to us as the quality of our plants and gardening supplies:

• We implement industry-standard security measures, including SSL encryption technology, to protect your data during transmission
• Payment information is processed in compliance with PCI-DSS standards
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy
• As we serve customers globally (excluding Asia and some remote locations), data may be stored and processed in various countries with appropriate safeguards

5. Your Rights

As a valued customer, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information, subject to certain legal obligations
• Object to or restrict the processing of your information
• Withdraw consent for marketing communications at any time
• Data portability – receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like a well-tended garden, our website uses cookies to help it flourish:

• We use essential cookies to enable basic functions like page navigation and access to secure areas
• Analytical cookies help us understand how visitors interact with our website, allowing us to improve your shopping experience
• Marketing cookies are used to track visitors across websites to display relevant advertisements

You can control cookies through your browser settings. However, disabling some cookies may affect your experience on our website.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.

8. Contact Us

Thank you for trusting Flower Harvest Shop with your gardening needs and your personal information. We’re honoured to be part of your gardening journey.

Happy Gardening!
The Flower Harvest Shop Team